Samsung has had a rough go of it lately, ever since word hit the headlines that the brand new Samsung Galaxy Note 7 smartphone is literally exploding at the most unexpected times. It’s a crisis worse than any other the company has faced, according to Samsung insiders, and now the company and customers alike are suffering.
The Explosion Problem
Originally, the Samsung Galaxy Note 7 was met with extreme excitement for its new features and sleek appearance, but it quickly became evident that it had a problem. The battery has caught fire multiple times and exploded, once in a man’s pocket and multiple times on the charger. Airlines started banning Note 7’s from flying and are even carrying fireproof bags as an emergency precaution.
A Fumbling Recall
Shortly after the Note 7 issues became apparent, Samsung warned users to immediately turn off their phones, but not before the U.S Consumer Protection Agency stepped in, something for which many people have criticized Samsung. The company enacted a recall and offered all users replacement phones with safer batteries, but even one replacement phone recently started smoking on a plane in the U.S and a number of users have complained the new phones get too hot or don’t charge effectively.
New Impending Lawsuit
Unhappy customers are turning to litigation to resolve the Samsung problem. While some are suing over consumer product danger and neglect, the first U.S class action lawsuit is now in the works. But rather than seeking damages for the phones that actually caught fire, these customers are seeking unspecified damages for Samsung’s alleged customer mistreatment because they had to keep paying on their contracts between the time the phone was recalled and the replacements were made available.
According to this lawsuit, “Samsung informed customers that they would have to wait several days, and even weeks in many cases, before receiving a replacement smartphone. Meanwhile, consumers continued to incur monthly device and plan charges from their cellular carriers for phones they could not safely use. As a result, buyers incurred millions of dollars in fees,” still left without a safe phone to use.